Important Information
Policies
To help make your stay at Quality Inn & Suites - Mattoon in Mattoon as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear, guest-friendly policies designed for straightforward stays.
Check-In and Check-Out
Check-in typically begins in the afternoon, while check-out is scheduled for late morning. Valid identification is required at arrival.
Age and Identification Policy
Guests must meet the minimum age requirement and present a government-issued photo ID at check-in.
Pet Policy
The property allows pets, with specific conditions and possible fees. Availability and restrictions may vary by room type.
Smoking Policy
Quality Inn & Suites – Mattoon maintains designated non-smoking areas to ensure comfort for all guests.
Cancellation and Payment
Cancellation terms and payment requirements depend on the selected rate plan and booking conditions at the time of reservation.